Refund policy

Thank you for shopping at GrimSC.com. We value your satisfaction and aim to provide a seamless experience. Please review our guidelines below regarding returns, exchanges, and refunds.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility Criteria

To qualify for a return, your item must meet the following conditions:

  • Condition: The item must be in the same condition that you received it—unworn, unused, and unwashed.

  • Packaging: It must include all original tags and be in its original packaging.

  • Proof of Purchase: A receipt or valid proof of purchase is required.

3. How to Initiate a Return

To start a return, please contact our support team at info@grimsc.com.

Important: Please do not send items back to us without first requesting a return. Items sent back without prior authorization will not be accepted.

Once your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

4. Damages, Defective Items, and Errors

We encourage you to inspect your order immediately upon arrival. Please contact us right away if:

  • The item is defective or damaged.

  • You received the wrong item.

We will evaluate the issue immediately to ensure we make it right for you.

5. Non-Returnable Items

Certain items are exempt from being returned:

  • Perishables: Food, flowers, or plants.
  • Custom Orders: Personalized items or special orders.
  • Personal Care: Beauty products and hygiene-sensitive goods.
  • Hazardous Materials: Flammable liquids or gases.
  • Sale Items & Gift Cards: Unfortunately, we cannot accept returns on items purchased on sale or via gift cards.

6. Exchanges

The most efficient way to get the item you want is to return the original item for a refund. Once the return is approved, you can place a separate purchase for the new item.

7. European Union 14-Day "Cooling Off" Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days for any reason, without justification. The item must still meet the eligibility criteria (original condition, tags, and packaging) mentioned above.

8. Refunds

We will notify you once we have received and inspected your return. If your refund is approved:

  • The refund will be processed automatically to your original payment method.
  • Please allow up to 10 business days for the refund to reflect in your account.
  • Note: Banks and credit card companies may require additional time to process and post the transaction.
  • If more than 15 business days have passed since your return was approved and you haven't received your refund, please reach out to us at info@grimsc.com.

 

GrimSC is the trading name / online store operated by GENISYS MEDIA LTD, a company registered in the United Kingdom.
Business address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Customer support: info@grimsc.com
Phone: (+44) 020 3861 7898