Shipping policy

At GrimSC.com, we aim to make international shipping clear, reliable, and worry-free. Below you will find detailed information about our shipping methods, processing times, and delivery expectations.

1. Shipping Rates & Delivery Estimates

We are proud to offer Free Worldwide Standard Shipping to all countries. Estimated delivery times vary by destination and will be clearly confirmed at checkout before you pay.

Delivery Service Processing Time Transit Time Total Estimated Time Cost
Standard Delivery 1–3 Business Days 9–12 Business Days 10–15 Business Days FREE
Express Delivery 1–3 Business Days 3–6 Business Days 4–9 Business Days $15.00

Note: Deliveries are made Monday to Friday between 09:00–17:00, excluding weekends and public holidays.

2. Important: Handmade Items

Many of our products are crafted individually with extreme attention to detail.

Please Note: For handmade items, please allow an additional 5–7 business days for the creation process before shipment. This ensures the quality and craftsmanship we stand behind.

3. Order Processing

  • Standard Processing: Most orders take 1–3 business days to prepare, pack, and dispatch.

  • Weekends & Holidays: Orders placed on weekends or holidays will be processed on the next business day.

4. Tracking & Notifications

  • Confirmation: Once your order is shipped, you will receive a shipping confirmation email and/or SMS containing your unique tracking number.

  • Updates: Tracking updates may take 24–72 hours to appear in the system after the courier picks up the package.

  • Support: If you do not receive tracking details, please contact us at info@grimsc.com.

5. Order Issues & Modifications

Changes to the Order:

If you need to update your address or change an item, please contact us within 24 hours of placing the order. We will do our best to accommodate changes, subject to order status.

Wrong or Missing Items:

If you receive an incorrect item or an item is missing, please email us immediately with your order number and photos. We are committed to resolving this promptly and will arrange a replacement.

Undelivered Packages:

If tracking shows "Delivered" but you haven't received the package, please contact us immediately so we can assist with an investigation.

Refused or Returned Shipments:

  • If a shipment is returned to us because it was rejected by the recipient or deemed undeliverable due to an incorrect address provided by the customer, we will notify you by email.

  • If you wish to have the item resent, a new shipping fee will apply.

  • If a shipment is permanently refused, original shipping costs and import fees may be deducted from any refund.

6. Customs & Import Taxes

For international orders, customs duties or local taxes may apply depending on your country’s regulations.

  • These fees are not included in our product price or shipping cost.

  • Customs charges are determined by local authorities and are the buyer’s responsibility.

Shipping FAQ

1. Is GrimSC.com a legitimate business?

Yes. GrimSC.com is a legitimate business operating under UK law. Every order is carefully processed, packed, and shipped. We provide secure payment methods, order confirmations, and tracking numbers. Your order will never be ignored or abandoned.

2. Why does delivery take longer than big marketplaces?

GrimSC.com specializes in handcrafted and unique products, not mass-produced factory items. Many items are handmade to order and inspected personally. This process takes a little longer but ensures you receive a high-quality, unique piece.

3. What happens if my order is lost or damaged?

We take full responsibility for supporting you.

  • Lost Packages: If confirmed lost by the courier, we will arrange a replacement or refund.

  • Damaged Items: Contact us within 7 days of delivery with photos, and we will offer a solution.

Contact Us

If you have any further questions about shipping, please contact our support team:

GrimSC is the trading name / online store operated by GENISYS MEDIA LTD, a company registered in the United Kingdom.

  • Business address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
  • Customer support: info@grimsc.com
  • Phone: (+44) 020 3861 7898